Refund policy

RETURNS

If you are for any reason not entirely satisfied with your purchase, we are happy to offer a refund or exchange.

Our return policy terms are:

To arrange a return, or if the item you received is faulty or not what you originally ordered, please email contactdivinehandicrafts@gmail.com within 30 days of receiving the goods, quoting the following:

  • Your original order number
  • Your name and address
  • Details of the product you are returning & the reason for return
  • Whether you require a refund or exchange/replacement

You will need to return your order within 30 days of contacting us. Please ensure that you include your order number with your return. We do not offer free returns, and you are responsible for the shipping cost.

All products must be returned carefully repackaged in their original packaging and in an unworn condition. We will not accept items that have been worn, lack original packaging, or show signs of misuse. Such items will be returned to you at your own cost.

Refunds and exchanges will not be issued if you fail to return your purchase within 30 days of notifying us.

The return remains your responsibility until it reaches us. We strongly recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost in transit.

Original postage costs are non-refundable unless the item was sent in error or is faulty.

For exchanges, clearly state the item you would like in replacement.

If returning a gift, refunds will be issued to the original purchaser. Exchanges are possible, but the purchaser will be notified.

For fraud prevention, refunds will be issued via the original payment method within 30 days of receiving the return.

If returning goods from outside the EU, you must attach a customs declaration stating: “BRITISH RETURNED GOODS” and indicate whether the items are unwanted or faulty.

FAULTY GOODS

All items are covered by a standard 6-month guarantee for manufacturing defects. As these are handmade items, minor variations may occur.

Tarnishing or discolouration of silver or gold-plated jewellery is not considered a fault. All silver jewellery will naturally tarnish over time. Proper care can reduce this effect.

If your product is faulty, we will offer a refund or exchange. If a replacement is unavailable, a refund will be issued.

EU Right to Withdrawal

  • Applies to customers within the European Union only
  • Under EU Consumer Law (Directive 2011/83/EU), customers have the right to withdraw from eligible orders within 14 days of delivery

To submit a withdrawal request, enter your order number and email address into the Withdrawal Portal.

  • After submitting a withdrawal, you have 14 days to return your items
  • Return shipping costs must be covered by the customer
  • Refunds are issued within 14 days of receiving the returned items
  • Does not apply to non-returnable items (see below)

NON RETURNABLE ITEMS

  • Gift cards
  • Gift boxes / gift wrap
  • Food and drink items
  • Seconds & Sample Sale items
  • Personalised items
  • Items purchased as part of a bundle or received as a free gift
  • Items showing signs of use (including pilling, washing, odours, or pet hair)

This returns policy complies with the Consumer Contracts Regulations 2014. Protections and timelines may not apply to customers outside the UK. PayPal transactions are subject to the PayPal User Agreement.

For help or questions, email: support@thebritishblanketcompany.com